Dividing work and delegation in an organisation is a resource whose use determines the development dynamics in an organisation and profit. By centralising or decentralising official duties, currently, we most often face delegation issues: using delegation tools without losing control and efficiency at the same time.

Transparent and forward-looking delegation of work is a skill to be developed by a manager at every level. Today official duties are supplemented by a dynamic possibility to substitute employees and if needed also managers. Therefore, today, when preparing employment agreements and job descriptions, dynamic training for mastering the duties is to be provided.

During this seminar you will improve the following skills:

• managing delegation tools;
• introducing delegation control mechanism;
• managing even the development of human resources;
• motivating employees, changing delegation;
• quality human resource management without negations.

Topics of the seminar:

1. Group dynamics and work distribution;
2. Leadership structure in delegation;
3. Time planning structure for delegation;
4. The newest approach to work delegation;
5. Systems for motivating workers;
6. New era requirements and practice;
7. Centralisation and decentralisation of decisions;
8. Introducing control of delegation.

Middle and high-level managers in their daily lives face pressure resulting from interpersonal relations that often is time-consuming and require emotional resources that may often be exhausted.

Moreover, the distribution of time and emotional resources is made even more complicated or even impossible if a manager has to inspire, support, sympathise and simultaneously ensure pragmatic management of the organisation with no emotions involved.
The way to perform duties and handle emotional resources reasonably will be discussed during the seminar.

During this seminar you will improve the following skills:

• emotion management and control;
• employee emotional management and control;
• leader’s skills and competencies;
• interpersonal communication;
• self-motivation systems;
• HR management.

Topics of the seminar:

1. Formation of interpersonal relations;
2. Perceiving personal emotions;
3. Understanding and control over leadership;
4. Interpersonal communication time management;
5. Using communication errors;
6. Work with manipulators
7. Introducing a mechanism to prevent burn out.

Usually, the culture in an organisation is considered to be a constant value covering all things that have not been done and failures in communications withing an organisation and with customers. Organisation’s culture cannot be changed immediately, however, one of a task in organisation development management is to change and improve this culture.
As there often is a range of dominating cultural archetypes (e.g. ethnical, cultural, age, and mental differences) in an organisation, changes in the organisation’s culture should be planned and visible.

During this seminar you will improve the following skills:

• organisation culture development planning and management;
• interpersonal communication in an international environment;
• preparing reports on the formation of communication.

Topics of the seminar:

1. Organisation development structure;
2. Organisation behaviour evaluation;
3. Employee communication culture evaluation;
4. Designing changes in the organisation’s culture;
5. Working plan and control.

In many organisations, the type of communication does not allow those to act successfully if the number of customers is large, achieving and maintaining a high level of customer satisfaction. Organisation development and the organisation’s personnel development for the improvement of customer support culture and achievement of more successful communication with cooperation partners is to be ensured systematically and purposefully. 

During this seminar you will acquire the following competencies:

• organisational model focused on working with a customer;
• forecasting customers’ behaviour;
• preparing an agenda based on the Pareto system;
• training employees to work with customers;
• sustainable organisation management.

Topics of the seminar:

1. Organisation development management strategy;
2. Formation of basic principles of communication;
3. Formation of transparent communication;
4. Saving time by introducing priorities in the work with customers;
5. Customer communication management and planning;
6. Formation of customer-oriented communication.