Telemarketing
FIND OUT THE PRICE SEMINAR – TRAINING TOPICS Management of the sales conversation Finding out customer needs in the conversation Argumentation, methods, approach adapted to the client Overcoming objections, methods, […]
Seminars for Improving the Quality of Customer Service
Customer service, sales, working with a difficult customer, conflict resolution, customer service by phone, telephone, telemarketing, merchandising, sales
Communication in the working environment 3 / Communication to improve the environment and image of the organization
FIND OUT THE PRICE Communication in the organization is divided into two fields – internal and external communication. Strict separation of the structure of this communication forms vacuum that leads
Communication in the working environment 2 / Telephone conversations
FIND OUT THE PRICE Telephone conversations are a great way to represent an organization, sell services, goods and negotiate. In recent years, telephone communication between the client and the organization
Communication in the working environment 2 / Telephone conversations Read More »
Communication in the working environment 1 / Improvement of written communication
FIND OUT THE PRICE In the modern world, where face-to-face meetings and face-to-face conversations are often replaced by written communication in e-mails and newsletters, it is often difficult to evaluate
Communication in the working environment 1 / Improvement of written communication Read More »
Professional Sales of Goods and Services
FIND OUT THE PRICE Sales is a form of communication is competence that allows us to make a customer content and happy with his purchase. Sale is a value added
Professional Sales of Goods and Services Read More »
Work With Clients: Negotiations, Aggressive Client, Passive Client, Minimization of “Time Thieves” and Burnout, Evaluation of Satisfaction
FIND OUT THE PRICE A customer is satisfied if he does not spend a lot of energy and time to achieve what he wants and at the same time, a
Professional customer service and conflict resolution
FIND OUT THE PRICE WORKSHOP – TRAINING OBJECTIVE To enhance participants’ professional skills in customer service, communication and problem-solving through practical exercises. This would allow each participant to analyse his/her
Professional customer service and conflict resolution Read More »
