Telemarketing

SEMINAR - TRAINING TOPICS

  1. Management of the sales conversation
  2. Finding out customer needs in the conversation
  3. Argumentation, methods, approach adapted to the client
  4. Overcoming objections, methods, approach
  5. Progress towards closing the deal
  6. Presentation of services, methods, approach
  7. Upselling of services – Package offer
  8. SPIN sales technique
  9. Neuropsychology in sales
  10. Mechanisms of buyer behaviour
  11. Decision making mechanisms and their use in sales
  12. Decision making mechanisms and their use in sales

MODERATOR

Lektors Andrejs Kozlovs
Andrejs Kozlovs
  • started his career as a telemarketing salesman in ZL Hotline / 118 business clients (2002-2004);
  • then for two years conducted trainings for ZL Hotline / 118 new telemarketing employees (2004-2006) that last 3-6 days every month;
  • from 2008 to 2016, conducted trainings for telemarketing specialists of Valdo Center companies (mainly, those who sell by phone, attracting customers outside the borders of Latvia);
  • has continued to deal with active sales, while working as SIA RigaBrain business development manager (2018-2020);
  • trained more than 5,000 participants (Osram, Egis Poland (Poland), Osaühing KLEP (Estonia), Pears Health Cyber s.r.o., Amway Latvia, Vivus Latvia, DPA, etc.) on the topics of telemarketing, sales negotiation management, work with customers, customer attraction and sales.
  • Obtained a master’s degree in public relations and a higher academic degree in behaviourism (University of Vienna). While studying behaviourism, he additionally learned NLP, sales neuromarketing, and conducted customer behaviour research.

Manager and public relations specialist experience – more than 13 years, gained while working in such facilities of national importance as Liepaja city concert hall “Lielais Dzintars”, EUROPASS CV, Study in Latvia, etc. Obtained the highest academic degree in behaviourism (University of Vienna), master’s degree in public relations. Since 2005, he has been conducting seminars and trainings for various audiences both in Latvia and elsewhere in the world on improving leadership skills, stress and conflict management, procrastination, optimizing brain activity, building public relations, communication, telemarketing, public speaking, and other topics.

Duration of the seminar: 18 hours

This seminar can be conducted in English, Latvian or Russian.

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