Management of Negotiations and Conflicts in Collective
As a result of the seminar, the participants will learn the skills necessary for effective management of employees, mutual communication and finding compromises according to the principle “the goat is alive and the wolf is fed”.
The main approach to conflict is not to wait for it to happen, not to avoid escalation, but to use the conflict situation from the very beginning to improve the efficiency of your work and unite the team.
TOPICS OF THE SEMINAR
- Effective cooperation with subordinates:
- vertical and horizontal communication;
- searching for an approach to developing communication channels.
- Behaviour and communication.
- Cooperation in a team:
- group dynamics;
- communication in an international team;
- formation of working groups for solving common tasks;
- creating purposeful communication in a group.
- Diversity of language and communication.
- Social psychological processes in the group:
- emotional intelligence of personality;
- recognizing and managing emotions;
- reading emotions;
- creating open communication.
- The nature of crisis and conflict management:
- balancing emotions (temperature);
- division of work tasks;
- creation of cross-team projects;
- building communication in crisis conditions.
- Signs of conflict and conflict resolution:
- how to avoid conflict;
- how to mediate potential conflicts;
- how to find the best compromises.
- Stress Management:
- body, thinking changes. Tricks for working with yourself in stressful situations;
- stress management tools – breathing, food, exercise and conversation;
- preparing the body for work in tense, stressful conditions;
- stress relief in a group and individually.
MODERATOR
Andrejs Kozlovs
Manager and public relations specialist experience – more than 13 years, gained while working in such facilities of national importance as Liepaja city concert hall “Lielais Dzintars”, EUROPASS CV, Study in Latvia, etc.
Obtained the highest academic degree in behaviorism (University of Vienna), master’s degree in public relations.
Since 2005, he has been conducting seminars and trainings for various audiences both in Latvia and elsewhere in the world on improving leadership skills, stress and conflict management, procrastination, optimizing brain activity, building public relations, communication, telemarketing, public speaking, and other topics.
Duration of the seminar: 6 hours
This seminar can be conducted in Latvian, English or Russian.
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