Communication in the working environment 1 / Improvement of written communication
In the modern world, where face-to-face meetings and face-to-face conversations are often replaced by written communication in e-mails and newsletters, it is often difficult to evaluate how this communication worked and how effective it is. Analysing the results of real written communication tasks, one has to conclude that often the sender of the text and its recipient perceive, understand and interpret the content of the text in different ways.
In this seminar, we will talk about how to improve written communication, how to introduce its content analysis and raise employees’ understanding of the written communication process as a whole.
CONTENT OF THE SEMINAR:
- Content analysis and reactions of letter recipients
- Analysis of written conversation from the perspective of cognitive understanding
- The use of emotions in written communication
- Feedback in written communication
- Introduction of techniques and strategies in written communication
- Communication audit and control
- Examples of negative and positive experiences to improve communication
This seminar is not about grammar and spelling! This seminar is about the nature and purpose of correspondence, its content, strategy, achieving the goals and tasks of correspondence, emotional expressions in it, etc. In short, for your writing to be understood exactly as you intended.
Moderator:
Andrejs Kozlovs
Duration of the seminar: 6 hours
This seminar can be conducted in Latvian, English or Russian.
Find out the price
